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ssdfbobunf4d's avatar
ssdfbobunf4d
Newcomer
9 months ago
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EA Won’t let me verify my child account

So i’m trying to play Apex Legends with a couple of friends. I’m 14 years old and still have a child account. When I press “Start Verification” it doesn’t give me an option to put any emails and says...
account info
  • EA_cuervo's avatar
    EA_cuervo
    9 months ago

    Hey there, 

    If you believe your account shouldn't be underage anymore and can be upgraded to a teen account now (this depends on the laws of your country), you will get a pop-up when you log in to the EA app saying it's time to age up. You can find more information here: Upgrade a child EA Account to a teen account. If you're having any problems during this process, feel free to reach out to EA Help: How to get help with your EA Account.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago

Hey there, 

If you believe your account shouldn't be underage anymore and can be upgraded to a teen account now (this depends on the laws of your country), you will get a pop-up when you log in to the EA app saying it's time to age up. You can find more information here: Upgrade a child EA Account to a teen account. If you're having any problems during this process, feel free to reach out to EA Help: How to get help with your EA Account.

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