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de1an3y's avatar
de1an3y
Newcomer
20 days ago
Solved

EA won't let me unlink email I no longer have access to

Basically, what the title says. The email I no longer have access to is linked to my account, so I try to update it to my new one, but it asks for a code that is sent to that email which I can't eve...
  • EA_Salmon's avatar
    20 days ago

    Hi de1an3y​,

    Sorry to hear you’ve been stuck with this for so long.

    Since the old email address has been deleted, you won’t be able to complete the email change or add a new verification method through the usual self-service options. An EA Support advisor will need to verify ownership of the account before they can help update the email address.

    Please follow this guide:
    Get back into your EA Account

    Scroll to the bottom of the page and select Contact us

    Have as much accurate account information ready as possible, such as your EA ID, linked platform accounts, purchase history, and the original email address. 

    Unfortunately, we can’t update the email or open an account-recovery case on your behalf from the forums, but I hope the support team can help you regain full access to the account soon.

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