Forum Discussion

venomsaj10's avatar
venomsaj10
Seasoned Newcomer
3 months ago
Solved

Email access

Hello, I created a new EA account and I want to delete this account, but I lost all the email and password, and now I am logged in through the PSN account and I want to either unlink the account from the PSN or delete the account, and I cannot access the support live chat. This option does not appear to me

  • Try reaching out without logging in. You don't need to log in to start a chat. You can't delete your EA account by yourself, let alone without the email address, but our live support team can take a look at how to help you.

7 Replies

  • venomsaj10's avatar
    venomsaj10
    Seasoned Newcomer
    3 months ago

    This is my problem. I don't care about communicating with live support and I don't find it when I enter the link.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    If you want to either delete the account or update the email address if you don't have access to it, you'll need to reach out to live support.

    If you're not seeing the option to start a chat, could you try again with an incognito tab without signing in? Let me know if you see the option then.

  • venomsaj10's avatar
    venomsaj10
    Seasoned Newcomer
    3 months ago

    Yes I saw it but when I log in I can't see it but is there an option to delete my account without email

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Try reaching out without logging in. You don't need to log in to start a chat. You can't delete your EA account by yourself, let alone without the email address, but our live support team can take a look at how to help you.

  • can't you change your email first?

    i haven't done this before so i don't know how it works but maybe this link works for you? https://help.ea.com/nl/help-home/ (if you click on the "manage my account" and you'll see the option "change email address" hopefully you can change your email?)

    i came across this by accident when i was trying to do something else

    maybe after changing your email if that works for you then maybe this way you can delete your account next?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    sailorleontine​,

    Personally I agree that changing the email address is the better idea (or at the very least less work in the long run), but either way, venomsaj10​ needs to reach out to live support.

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