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HIHIYTF's avatar
HIHIYTF
Rising Newcomer
3 days ago

Email deactivated for innactivity

So the email registered to my EA account was deleted by microsoft for innactivity not sure when its an email i havent used for years i can login to the account with xbox link but cant access the account tab cause i need 2fa and when i make a ticket i assume the response goes to email cause it had an update and theres nothing other than what i said when i clicked it.

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there, 

    You can try contacting EA Help via chat to get assistance with this. Please check the instructions below: 

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

     

  • Is there a possibility that you could remake your email account? 

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