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ProfessorPolio's avatar
ProfessorPolio
Rising Newcomer
2 months ago
Solved

Please Help Me Delete This Account

The chat system is broken and I need this account gone for security purposes please help me.

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, 

    Please note that we cannot assist you with account deletion here in the EA Forums. If you would like to request an account deletion, please follow the steps in this article: How can I delete my EA Account?

  • Anonymous's avatar
    Anonymous
    2 months ago

    What Professor Polio says is true. Your chat is broken. I've opened 4 tickets (different topics just to see if anyone was available) and waited for over 2 hours but no one answered. The system automatically cancels the ticket if you are not there to attend the chat (who knows when that happened, or if anyone attended or looked at the ticket at all). I need this account deleted as well, but it seems impossible to do so.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    I just tried the chat to double-check, and it's working here. Can you please make sure there are no pop-up or ad-blockers running on your browser while you're trying to contact EA Help via chat? If the problem persists, please try in incognito mode. 

  • I am also here to delete my account. I've already used more than hour trying. The provided link says "You'll have to talk to one of our advisors to delete your EA Account." but there is no link to advisors. In the section "Right to be Forgotten" there is only text "Contact us if you want to permanently delete your account and all related information." but no contact information.

    This is extremely frustrating and I'm considering sending a note to EU as my rights are violated. Please contact me immediately and help me delete all my information.

    EDIT: I also noticed that my quotes from your website contained hidden special characters that are not allowed to be written on this forum. Are you trying to prevent discussion about deleting accounts?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hey, can you please click on this link: https://help.ea.com/en/ea-account/? Scroll down to the bottom of the page, click on "Contact Us," fill out the form, and you should get an option to contact support. Let me know if you have any questions. 

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