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Darklord7921's avatar
Darklord7921
Newcomer
1 month ago
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Gamer tag linked to EA account I can't access

I cannot access the EA account linked to my xbox gamertag  and need it unlinked on my xbox

 

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  • EA_Lanna's avatar
    EA_Lanna
    1 month ago

    Hi Darklord7921​,

    This is a bit of a conundrum, as in order to unlink from an EA account, you need to remove the access from within the EA account itself. That means, you'll need to recover your EA account before it can be unlinked.

    Although if you're recovering the EA account, that would solve your access issues for EA games through that Xbox gamer tag, meaning you may not need to unlink the Xbox afterwards anymore. 

    So, let's try to recover the EA account's access. Tell us a bit more about your access issues. What's causing it? Forgotten password? Older email? Verification code challenges?

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi Darklord7921​,

    This is a bit of a conundrum, as in order to unlink from an EA account, you need to remove the access from within the EA account itself. That means, you'll need to recover your EA account before it can be unlinked.

    Although if you're recovering the EA account, that would solve your access issues for EA games through that Xbox gamer tag, meaning you may not need to unlink the Xbox afterwards anymore. 

    So, let's try to recover the EA account's access. Tell us a bit more about your access issues. What's causing it? Forgotten password? Older email? Verification code challenges?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi Darklord7921​, just checking in!

    Were you able to recover the EA account? If not, could you pop the answers to my questions into your reply?

    EA_Lanna wrote:

    Tell us a bit more about your access issues. What's causing it? Forgotten password? Older email? Verification code challenges?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey Darklord7921​,

    It's been a bit. Hope that means you were able to recover the EA account. We'll wrap this thread up here as a result.

    Happy gaming, o/

    - EA_Lanna

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