Formal Appeal: Account Compromised by Hacker & Technical Barrier to Support

Dear TOS Team,

I am writing to you with a heavy heart to seek a final, fair review of my account .

My account was unfortunately compromised by a hacker, and any violations that occurred were not my doing. Since then, I have been attempting to recover my account with a sincere and cooperative attitude. However, instead of help, I have encountered a "dead loop" within your system and dismissive treatment from the support staff.

The Technical Barrier (System Bug): The webform strictly requires me to select a record from my "Ban History" to proceed. However, my history does not display the relevant case, making it impossible for me to submit a formal appeal. I have tried repeatedly, only to be blocked by this technical glitch.

Failure of Front-line Support: When I sought help for this bug, the support agent provided cold, scripted responses (see attached screenshots). I was told "no one can help you" and "only you can submit," completely ignoring the fact that your own system is preventing me from doing so. This dismissive attitude has been deeply hurtful and feels like a denial of my right to a fair appeal.

My Sincere Request: I have always valued this community and followed the rules. This account is important to me, and I am a victim of a security breach. I kindly request:

A manual review of my account's login activity to verify the unauthorized access.

An alternative channel to submit my evidence, bypassing the broken webform.

A fair chance to restore my account standing.

I trust the TOS team will see the injustice in this situation and help me remove this "thorn" that has been deeply troubling me. I am ready to provide any proof of identity and account ownership needed.

Thank you for your time and for upholding the fairness of the platform.

Sincerely,

Dany