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3jazlacnzxpy's avatar
3jazlacnzxpy
Rising Newcomer
16 days ago

Games are missing after getting verification code notifications

Last night they sent the email, but even though they didn't give any code, I tried logging in again around 5 AM, received three codes, and finally they changed the login email. All my EA games are go...
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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
16 days ago

Hi 3jazlacnzxpy​,

Ok, let's try to get to the bottom of this together. What we know so far is that there were verification codes, and after that, you're not seeing your games. 

Are you checking in the EA app, or another library?

Could you double-check that the email address you're logged into is the same one that the EA games were connected to? 

- EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
21 hours ago

Hi 3jazlacnzxpy​,

It's been a while since we last heard from you. Were you able to find the games again? If not, please pop into your reply the answer to those few questions. I'll be better able to make relevant suggestions once I understand the challenge a bit more.

- EA_Lanna

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