Hacked account, email changed – Case #932280044 – no reply
Hi,
My EA account was hacked and the email address was changed to a Russian address (rambler.ru) that I don't own. I can no longer log in or receive verification codes.
I have submitted a support case 5-6 times, and each time I was told an advisor would contact me by email. I have never received a single email (I checked my spam folder too). My latest case number is #932280044.
I can prove ownership:
- I have EA emails (password resets, security codes) going back to 2019 on my original email address.
- The account is linked to my Steam account, and I have Steam purchase history for EA games on it (Dragon Age Inquisition GOTY in 2021, Command & Conquer Remastered in 2023).
Live chat also doesn't connect me to an advisor. Could a community manager please help escalate my case or tell me how to reach an advisor directly?
Thank you.
