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alphasiix's avatar
alphasiix
Newcomer
18 hours ago

Hacked EA account, lost linked email, still linked to Steam

Hello,

My EA account was hacked, along with the Gmail address linked to it. I no longer have access to either. This account is still linked to my current Steam account (Steam ID64: <removed>), which prevents me from playing F1 25 in multiplayer, since the game keeps trying to auto-authenticate with the compromised account.

I contacted Steam Support, who confirmed they don't have access to this information or the ability to unlink a third-party account.

I've also contacted EA Help via chat multiple times over the past two weeks. Each time, agents asked me to provide verification info (date of birth, address, credit card digits, EA Play purchase invoice), but none of it has matched successfully — likely because I never entered real personal details directly on the EA account when I created it years ago; all I have now is my current Steam/personal information.

I have solid proof of purchase: an EA Play subscription bought through Steam (<removed>), plus 60 hours played on F1 25.

Could an EA Community Manager please help escalate this case?

Thank you in advance.

[CM - Removed minor account details]

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hey alphasiix​,

    If you've already been in touch with support through EA Help, that will be the best route to go here. We don't have any capability to escalate or review cases via the forums, sorry.

    The support team must be able to verify the owner of the account before any changes can be made, so while I see you've mentioned going through that process multiple times already, that will be the place you'll need to check with about any other means of verification or to try that process again. We wouldn't have any way to bypass that I'm afraid.

    You can resume a case from your case history page or create a new one here to get back in touch with the support team to give this another shot, but we aren't able to influence this in any way. 

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