10 months ago
Help - Live support needed
I bought the expansion pack; Sims 4 Lovestruck, after recieving an email telling me I would get a discount. I followed the steps to buy the expansion pack with the discount but did not get any discou...
First a couple of points. the DLC is not a subscription. and it is not covered by Great game guarantee. This was stated on the purchase page where you could also see the price.
Follow this https://help.ea.com/en/help/faq/using-ea-help/ to request a chat. They may decide to give you a refund even though they are not obligated to do so.