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SR_FATE's avatar
SR_FATE
Newcomer
1 month ago

help.ea.com/en/customer-care/solutions leads to error 500 internal server error

i am having license issues with sims 4 and want to create a help ticket the beta of EA NEXT STEP sends me to  https://help.ea.com/en/customer-care/solutions/ no matter what options i choose and the...
advice
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
1 month ago

Hey SR_FATE​,

It's loading fine on my end. Could you try the link via an incognito window, and if that doesn't work, could you try deleting your browser cache and cookies? (Note that you will need to sign in everywhere again if you do.)

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