Help! My account has been falsely banned!

Hello EA Community Team,

I am writing this post following a suggestion from EA Help support to seek further assistance with a false ban on my account. My appeals through the official system have been unsuccessful, and I believe my case requires manual review.

Account Information:

EA ID: MAX_Angelina
Active Case Number: #221608365 (Currently marked as "Waiting for Studio")

Background:
On August 30, 2024, I was playing in Battlefield 2042’s Portal mode, primarily in a custom session against AI bots. During this match, I achieved a high number of kills (approximately 100-200) against AI opponents. Shortly after, my account was banned for alleged cheating.

I have been a loyal Battlefield player for years and have always respected the rules of fair play. I have never used cheats, mods, or any unauthorized software.

Why I Believe This Is a Mistake:
I strongly suspect the anti-cheat system misinterpreted my legitimate gameplay—specifically, the high volume of AI kills in a custom Portal match—as suspicious activity. This was not a competitive multiplayer session but a cooperative-style game against bots.

What I Have Done So Far:

Submitted two formal appeals through the Help site
Spoke with EA Support agent Manishka on September 12, who escalated the case
The case status has been “Waiting for Studio” for over a week, with no update

My Request:
I kindly ask if a community manager or studio representative could manually review my case (#221608365), with specific attention to my Portal mode session on August 30. If any violation确实 occurred, I ask for clear evidence so I may understand what happened.

I simply wish to return to playing fairly and continue supporting the game I love.

Thank you for your time and attention.

Sincerely,
Yang

CM title edit.

discussion

EA_Leeuw
28 days ago
Hi folks,

As several staff members have already mentioned across multiple threads (which I’ve now merged since they all concern the same issue), please note that EA Community staff and members of the Superuser (SU) Program cannot assist with any account-related matters.

This includes, but is not limited to:

Banned accounts

Disabled accounts

Lost/No access to accounts

Hacked or compromised accounts

For guidance on these issues, please refer to: [GUIDE] EA Account Help: No Access, Disabled Accounts, Hacks, and More | EA Forums - 12464603.

This will be the final message in this thread, which is now locked. We also ask that you refrain from:

Creating multiple threads about the same issue

Linking repeatedly to other threads on the same topic

Tagging multiple staff members or SU Program members to gain attention

These actions are considered spam/mass-tagging and disrupt the community, and we may need to restrict your forum account as a result.

Thank you for your understanding.

50 Replies

Replies have been turned off for this discussion

Kolebastrik
2 months ago
Hello EA community and moderators,
I am completely shocked — my Battlefield 2042 account was unfairly banned. I have never used cheats, third-party programs, or any unfair methods. Throughout all my time playing EA games and other projects, I have always followed the rules. For me, gaming is not just entertainment — it’s a way to connect with others, grow, and enjoy honest competition.
I have already submitted an appeal (Case #221576999), but unfortunately, I have not received a response. It seems the anti-cheat system may have made a mistake. I have lost access to a game I care deeply about, where I invested my time, emotions, and even money.
I am asking you, the community and EA representatives, please support me in this matter. Any advice, like, comment, or reply that draws attention to my case could really help correct this mistake.
I am not asking for special treatment — I am asking for fairness. I want to enjoy the game I love again, honestly and without cheating.
Thank you to everyone who reads this! Any support means the world to me.
Sincerely,
Kolebastrik
EA_Claus
Community Manager
2 months ago
Hey Kolebastrik,

If you already submitted an appeal using the web form here, you can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. That's not something we can speed up, sorry.

Please hang in there for an email from our dedicated Terms of Service Moderation Team. The EA staff here on EA Forums can't help you remove a ban.

I will also ask you to stop posting the same message repeatedly on the boards. It's not necessary and goes against the rules.

Thank you for your patience with this!
Kolebastrik
2 months ago
Thanks you !
IIKukyMCII
Seasoned Rookie
2 months ago
Did you boost pass?
Kolebastrik
2 months ago
I had already started the third line, and in the end, it was all for nothing…
IIKukyMCII
Seasoned Rookie
2 months ago
Boosting in against rules in most games, maybe that's why you are banned. I hope they started giving ban to boosters
Kolebastrik
2 months ago
So if I’m playing alone against bots on a private server I created through Portal, is that considered a violation? Since the game’s launch, I’ve barely played with other players, because at 30+ years old it’s difficult for me to keep up with highly skilled players and still earn experience that way. I purchased the game at full price on release, and since then I’ve spent about 95% of my time playing with bots. And now, today, I get banned for that…
I understand that you might interpret my situation differently or judge it based on the personal experiences of other people, but in my case it’s very clear: I was playing cooperative mode with bots. I was also playing alone with bots on my own password-protected server created through Portal.
Jesse165
Seasoned Ace
2 months ago
If you were doing matches heavily modified for XP Farming than that is probably why you were banned. Especially because of how many XP Farming servers there are right now making it impossible for people to do other Portal Matches.
I would occasionally play Bot Matches as well however I never heavily modified them or anything else that would be blatant XP Farming. This is probably why you were banned while others like me who didn't do any XP Farming servers were not.
If you truly were just doing normal Bot Matches that were not heavily modified for XP Farming than those at EA will be able to verify that and I would agree with you that you shouldn't be banned for that.
However if you were doing those XP Farming servers than I would expect the Ban to stay at least for now. Would wait to see if you will be able to play Battlefield 6 or not when it releases.
Kolebastrik
2 months ago
Thank you for your information and for taking the time to explain the situation. I’ve been trying all day to defend my account like any honest person who feels they have been treated unfairly. I’ve already reached out to many people, including those with an audience, but most likely they won’t respond, as they might consider it trivial, and who am I for Vince Zampella or Elon Musk to help me? It might even seem funny from the outside, but I’m not ready to lose access to my account for something I didn’t do.
IIKukyMCII
Seasoned Rookie
2 months ago
But did you by any chance visited boosting server. I don't judge you, just curious