Solved
Help recovering a blocked account
Hi, I live in Cuba. A friend tried to buy the Apex Legends Battle Pass for me, and my EA account got blocked. I had to log in using a different account; could someone help me? I can't even log in.
Hi there, thanks for reaching out, and I'm sorry to hear your account was blocked.
Because we don't have access to account details or moderation tools here on the forums, we aren't able to view the exact reason for the block or lift it for you directly. However, you can check what type of block was applied by reviewing your account status:
- Check the Penalty History tool:
Go to your EA Account Penalty History page and sign in with the affected account. - If you see a ban or suspension listed:
You will need to submit an appeal directly to our Terms of Service team from that page. Explain the situation clearly, including the attempted Battle Pass gift/purchase. The ToS team investigates all account sanctions independently and will update you via email once they review your case. - If your Penalty History is completely empty:
This usually means the block is related to billing, security verification, or account integrity rather than a rules violation. In that case, please reach out to EA Help using your alternate account and open a ticket so an advisor can look into this for you.
Let us know if you need help navigating the appeal process!
- Check the Penalty History tool:
