Forum Discussion

e5cfe0e88261cb37's avatar
e5cfe0e88261cb37
Seasoned Newcomer
24 days ago

How do I get a none chatbot replay in the ea support chat?

I am trying to use the EA support chat, but I only get template responses. I asked get asked for an email I have already provided in that chat.

13 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Any issues around a ban or sanction jmm0009​ would need to be appealed using the link I shared in my last post here.

    We simply cannot assist with anything account related here on the forums.

    Darko

  • Getting a non-chatbot response in EA support can be tricky sometimes. From my experience, it helps to start by clearly stating your issue in simple terms and mentioning that you need to speak with a live agent. Waiting during off-peak hours sometimes improves the chances of connecting with a human. If the chatbot keeps giving generic answers, try asking very specific questions about your account or issue, and politely request escalation to a support representative. Patience and clear communication seem to be the key.

  • e5cfe0e88261cb37's avatar
    e5cfe0e88261cb37
    Seasoned Newcomer
    17 days ago

    I am just wondering if having reWASD installed and not cheating in game is a banable offense. Also my penalty history is empty. And submitting a webform, only redirects to penalty history.