Having this exact same issue. Couldn't get into my old account due to an extremely old email I no longer have access to. Submitted a contact request last week, haven't heard back. Made a new account with my current email, tried to link my newly made EA ID to my Steam account, says I can't because my Steam account is still linked to the old EA ID that I can't access. Have yet to been contacted back by EA and have not been able to access the Live Chat option mentioned here. Awful experience.
Even if you can access the ''live chat'' it wont matter because queue for someone to respond there is TOO LONG.
I gave up from that chat. Cant sit there entire day just to wait IF someone respond there.
