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elbell2001's avatar
elbell2001
Rising Novice
1 year ago

How do I get in contact with EA with no live chat option?

EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof"...
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi elbell2001 & PurpleSweetTart,

Just to clarify, EA does have live chat. Depending on the product and subject selected, the option might not appear. If the option is not currently available for you, please try selecting "EA Account" as a product, click on "see all topics", and then "I want to update my EA Account information." That should give you the option to start a chat.

CunniBoyLingus's avatar
CunniBoyLingus
Newcomer
1 year ago

Please update these steps because these options aren’t on there

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