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elbell2001's avatar
elbell2001
Rising Novice
1 year ago

How do I get in contact with EA with no live chat option?

EA live chat support was telling me that The Sims Medieval was not linked to my account despite my having purchased it in 2015. They requested an invoice for a purchase I made a decade ago as "proof"...
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi there, I understand your frustration, but I want to reassure you that we do offer a live chat option through EA Help. The steps I shared earlier are accurate and intended to guide you directly to that support channel. If you follow the instructions provided, you should see this option on your screen: 

If you're still having trouble accessing it, it might help to try a different browser, clear your cache, or disable any ad blockers temporarily. Let me know if you'd like me to walk you through the steps again.

99860b3b5eb50502's avatar
99860b3b5eb50502
New Novice
1 year ago

I need help lost content    Can’t get on any platform. It’s for plants v zombies 2

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, we're unable to assist with missing content or lost accounts here in the EA Forums. Please try reaching out to EA Help for further assistance. 

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