Forum Discussion

justindw199's avatar
justindw199
Rising Newcomer
18 days ago
Solved

How on earth am I supposed to get help?

I have been trying to contact support for HOURS. I tried to get in touch with support, which put me in the chat queue. When it was my turn, the chat never opened. I could see "person" sent a messa...
ea help
  • EA_Pythia's avatar
    EA_Pythia
    18 days ago

    Hello justindw199​,

    please try using a different browser and make sure it allows pop-ups, so that the chat can actually appear. If you've already created several cases, you might not be able to create a live chat right away, in which case I would recommend either waiting a few hours before trying again or to try and contact Support as a guest, so without being logged in. 

Th1rstCl4nk's avatar
Th1rstCl4nk
Rising Newcomer
17 days ago

Im literally having this exact same issue in basically the same timeframe as well, yesterday tried opening another case w livechat on a different browser where I was certain popups were enabled. Told me 2 minute wait time and I ended up leaving that tab open on a second monitor for about 4 hours before I had to leave with no response - literally laughable. I sent an email later on that day hoping for a response to that as well but its been nearly a full day and both tickets just say “new” status. What else can i possibly do to talk to a real human being?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    16 days ago

    E-Mail responses can take several days, so if you're planning to continue the correspondence through e-mail, you'll have to wait until they answer.

    If you'd rather try a live chat again, I'd ask you to try a different browser again.

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