Forum Discussion

Rising Newcomer

8 months ago

Solved

How on earth am I supposed to get help?

I have been trying to contact support for HOURS. I tried to get in touch with support, which put me in the chat queue. When it was my turn, the chat never opened. I could see "person" sent a messa...

ea help

EA_Pythia
8 months ago
Hello justindw199,

please try using a different browser and make sure it allows pop-ups, so that the chat can actually appear. If you've already created several cases, you might not be able to create a live chat right away, in which case I would recommend either waiting a few hours before trying again or to try and contact Support as a guest, so without being logged in.

Th1rstCl4nk

Rising Newcomer

8 months ago

Im literally having this exact same issue in basically the same timeframe as well, yesterday tried opening another case w livechat on a different browser where I was certain popups were enabled. Told me 2 minute wait time and I ended up leaving that tab open on a second monitor for about 4 hours before I had to leave with no response - literally laughable. I sent an email later on that day hoping for a response to that as well but its been nearly a full day and both tickets just say “new” status. What else can i possibly do to talk to a real human being?

EA_Pythia