Forum Discussion

Samurai70089's avatar
Samurai70089
Newcomer
21 hours ago

how to contact a real person

i wanted a refund for my ea subscription since im in the uk and can request a refund within 14 days.

i have spent 30 mins trying to contact a real person but its litrealy impossible i keep clicking contact support which takes me to some beta ai live chat which is the worst ai support ive ever seen in my life. no matter what i try with the ai it wont solve my problem or let me contact a real person. can someone from ea please contact me since your **bleep** ai cant help me

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey Samurai70089​

    Sorry to hear that you've been receiving pushback from our NextStep bot. Please try using this web form instead. Once you fill in the requested information and click 'Submit,' you should be redirected to a self-service page that includes an option to chat with an advisor near the bottom. Thanks! 

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 2 hours ago
4,729 Posts