Account Hacked and Banned at the same time

Question

Dear EA Support Team,
I am writing to request urgent assistance regarding my EA account.
My account has been banned, and all of my appeals have recently been rejected. However, I strongly believe that my account may have been compromised because the email address associated with my EA account appears to have been changed without my authorization.
Additionally, I am unable to receive verification codes on my registered phone number. Whenever I attempt to receive a code, I consistently receive an error message, which prevents me from verifying my identity and recovering access to my account.
My account details are as follows:

Original Registered Email:&nbsp;[edit: email address removed]
EA ID: AkBC11
Region: India

I have been a loyal EA customer for many years and have invested significant time and money into your games. I have played Battlefield V, FIFA 22, FC 25, and I recently purchased FC 26 as well. Losing access to my account has been extremely frustrating, especially since I believe the account may have been compromised. I have also attaching proofs of receipts&nbsp;from my steam purchases of EA games.
I respectfully request that your team thoroughly review my case, investigate the unauthorized email change, and assist me in recovering my account. I am willing to provide any additional information or proof of ownership required.
Please help me resolve this issue as soon as possible. I would greatly appreciate a manual review of my account and appeal.
Thank you for your time and assistance.
Kind regards,
Advait [Edit - CM]Original Registered Email:&nbsp;[edit: email address removed]EA ID: AkBC11Region: India
[Personal info removed - CM]

ea_barry · Answer

AkBC111​&nbsp;
Check the link below for info on securing your account: Secure a potentially hacked account
Ban appeals are not handled via the forums. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link: How do I appeal a ban
If required, click the link below for EA Help: EA Help
Thank you. EA_Barry.&nbsp;

akbc111 · Answer

i got the account back to my email id, but the ban isnt removed. like why am i getting punished for something that a hacker did on my account? am i punishable for some one elses crimes? my appeal was rejected. i hope the re appeal comes out positive, cuz if it dosent all my money spent goes to waste, F1 25 , Fifa 22, fc25 ultimate edition , fc26 worlds game edition , battlefield V definitive edition , a way out . all of these games worthless? i did not even start playing FC26 yet. GG.

akbc111 · Answer

It’s been around a week since my 2nd appeal, although I got the email recovered but the ban hasn’t been lifted yet, there’s no reply from the review team. Should I consider the ban to be permanent? Some hacker causes some problems and I have to face the consequences? Never expected such a thing from a company like EA.

ea_barry · Answer

AkBC111​&nbsp;
I do not have information on whether the ban may be permanent. Please allow time for a response if you have not received one yet. You can appeal up to three times, so all is not lost just yet. Thank you. EA_Barry.

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Account Hacked and Banned at the same time

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