Forum Discussion

1bonny1

Newcomer

11 months ago

Solved

How to contact someone

My account is logged in on an old email on college football. I don’t know how to change it and can’t contact anyone

EA_Lanna
11 months ago
Hi 1bonny1,

You can update the email for your EA account using these steps.

If you're running into issues with that ORANGE-EXPRESS is correct, reaching out to our support team is the next step.

You mentioned you couldn't contact anyone, though. Could you share a bit more? Did you try to create a help case on the EA Help site and run into an error message?

- EA_Lanna

4 Replies

Replies have been turned off for this discussion

ORANGE-EXPRESS
Seasoned Ace
11 months ago

Hi, EA Help would be a good place to start on this.
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
EA_Lanna
Community Manager
11 months ago
Hi 1bonny1,

You can update the email for your EA account using these steps.

If you're running into issues with that ORANGE-EXPRESS is correct, reaching out to our support team is the next step.

You mentioned you couldn't contact anyone, though. Could you share a bit more? Did you try to create a help case on the EA Help site and run into an error message?

- EA_Lanna
EA_Lanna
Community Manager
11 months ago
Hi 1bonny1,

Just wanted to swing by and see how things are going! Were you able to connect with the support team?

- EA_Lanna
EA_Lanna
Community Manager
11 months ago
Hi 1bonny1,

It's been a while since we've heard from you. We're hoping that's a good sign and you were able to update your email address by following the steps in that link.

Since things have been quiet here, we'll be closing this thread.

Thanks and Happy Gaming o/

- EA_Lanna

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How to contact someone

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