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Ktmmh1211's avatar
Ktmmh1211
Seasoned Newcomer
10 months ago
Solved

How to delete secondary mail without getting send code to that mail

I got hacked and there’s secondary account that i dont know and i cant delete it it’s sending code to that mail please help

  • Hi Ktmmh1211,

    I'm so sorry to hear about your account! While we can't help with compromised accounts here on the forums, the live support team will do their best to help you re-secure your account and remove that unknown email address once you're in touch with them. 

    Please click on this link, scroll down to 'Still need help,' and select 'Chat with us. ' You should then be able to fill in some information and submit it to start a live chat conversation with the live support team. 

    I'll share some links for more information in the meantime:

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi Ktmmh1211,

    I'm so sorry to hear about your account! While we can't help with compromised accounts here on the forums, the live support team will do their best to help you re-secure your account and remove that unknown email address once you're in touch with them. 

    Please click on this link, scroll down to 'Still need help,' and select 'Chat with us. ' You should then be able to fill in some information and submit it to start a live chat conversation with the live support team. 

    I'll share some links for more information in the meantime:

    - EA_Lanna