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6SLeePYHeaD9's avatar
6SLeePYHeaD9
Newcomer
5 months ago
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How to fix a hacked EA account?

I would like to ask about my EA data being hacked. Is there anything I can do to fix it?

I can't reset my password because my data was hacked and the data inside was changed, so I can't do anything.

Also because i cant link my apex legends account with steam due to it being hacked.

  • Hi 6SLeePYHeaD9​ 

    Yes, we recommend running through these steps if you're EA account has been compromised

     

    If you run into any issues completing those steps and need help, please try again with our support team. Use these steps: 

    Use the steps below to connect with them:

    • Open this guide 'What to do if your EA Account was hacked': This will open a guide that will share some tips.
    • Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
    • Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
    • Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
    • Submit Your Ticket: After filling out the form, hit “Submit Ticket.” 
    • Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.

     

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi 6SLeePYHeaD9​ 

    Yes, we recommend running through these steps if you're EA account has been compromised

     

    If you run into any issues completing those steps and need help, please try again with our support team. Use these steps: 

    Use the steps below to connect with them:

    • Open this guide 'What to do if your EA Account was hacked': This will open a guide that will share some tips.
    • Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
    • Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
    • Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
    • Submit Your Ticket: After filling out the form, hit “Submit Ticket.” 
    • Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.

     

    - EA_Lanna