I am still missing my EA POINTS 5.000 points

Hi Aarhus43​,

Aarhus43 wrote:

Where is my points

I'm not sure. We won't have that level of insight through the EA Forums. For account-specific help, our support team would be able to look into it and discuss it with you after verifying you're the account owner reaching out.

Aarhus43 wrote:

Has been written several times without any answer

The response times vary from the Support team depending on the case. We won't have those insights into your Support cases on EA Forums. If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.

In the meantime, it may help to have the following information ready:

• Your EA Account email
• The console or platform you play on (PC, PlayStation®, Nintendo Switch™, or Xbox)
• Your platform account username
• Details about the missing content
• How or where you got the content
• The approximate date and time you got the content, and when you noticed it was missing
• Proof of purchase if you bought the missing content with real money

Proof of purchase is usually an image of your transaction history and purchase confirmation, which includes info like the product name, purchase date, and your details. For more help, read our guide: 'How to provide proof of purchase'

- EA_Lanna