I am the True Owner being denied access to their account

Hi there,

I’m sorry to hear that you’re having trouble recovering access to your EA Account.

Please note that we’re unable to access accounts, review case details, verify account ownership, or make account changes through the EA Forums. Account-recovery cases must be handled directly by an EA advisor, as they can securely review the account and the information previously provided.

When contacting support, provide your existing case number so the advisor can review the previous contact history. It may also help to have the original account email address, EA ID, linked platform usernames, and any relevant purchase information ready. Please don’t share any personal account details publicly on the forums.