I don't know how to contact you, I need help
In April 2024, my Steam account was hacked. After contacting Steam support, they confirmed the breach and helped recover my Steam assets. However, my Apex account was banned during the unauthorized access period. Steam support advised me to reach out to you for an appeal. Please assist me!
Hi there,
Sorry to hear about your situation.
The only way to appeal is to use the Penalty History tool and select the violation you want to appeal. You’ll see more details like the penalty type, the reason for the violation, and the current status of your appeal.
Once you submit your case, your appeal status will update in the Penalty History tool. Appeals are reviewed by our moderation team, who will re-evaluate the original enforcement action and any additional information submitted as part of the appeal process. Appeal outcomes may include:
- upholding the original penalty if we determine it was applied correctly
- modifying the penalty, such as reducing the duration of a suspension
- removing the penalty if we determine a mistake was made.
When the review is complete, our team will contact you by email from [email protected] with the decision. The email will explain our decision and include next steps if additional action is available.
Thank you.
Learn more: Check and appeal EA Account locks, bans, and suspensions
