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iio84's avatar
iio84
Seasoned Novice
3 days ago
Solved

I cannot change my email address

Hello,

My email account has been hacked and I need to change it on EA. I've tried multiple times but it won't let me modify it. I was able to add a secondary email address, but when I try to log in to EA, it won't let me in with that secondary email. Does anyone know what I need to do? 

Thanks

login issue
  • EA_Mako's avatar
    EA_Mako
    3 days ago

    Hey iio84​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    These steps should help update your account details in most cases, but since you don't have access to the email, scrolling down to the Contact us option should let you get in touch with support so they can take a look with you.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey iio84​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    These steps should help update your account details in most cases, but since you don't have access to the email, scrolling down to the Contact us option should let you get in touch with support so they can take a look with you.

  • iio84's avatar
    iio84
    Seasoned Novice
    2 days ago

    Thanks EA_Mako​. My email address is pwned but I still retain access to my inbox. However, I cannot change the email address in my EA account. I followed the steps you explained to contact support and they have solved it.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Glad to hear they were able to help get this cleared up iio84​, thanks for the update. Best of luck with any other affected accounts as well and take care!

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