I cannot create the BF6 banned appeal case

Question

My Battlefield 6 account has been banned.

What is puzzling is that initially, the account was only suspended for one day, but later it became permanently banned. I assure you that I am an absolutely fair player and have never cheated. I suspect that the ban is related to IP changes: due to unstable servers in China, I have to use an accelerator to play online, and switching nodes during the game is just to prevent disconnection. This IP fluctuation may have led to misjudgment.

What's worse?

When I tried to appeal my case. I always ended up with the message saying

"We ran into an issue creating your case, but we're working on it. Wait a few hours and try again."

Can someone fix this bug?

I already played BF for about 6 years.I'm very angry and confused.

Hope you can fix this as soon as possible

ea_queenbee · Answer

Hey scpcn137​,
Are you able to start a case if you don't log in to EA help when you make it? Sometimes that can solve the issue for players. Try reaching out as a guest.

scpcn137 · Answer

i delete the cookies.Then i didn't log in to EA help,but when i wants to create a case,it still reninded me:"We are ran into an issue creating your case, but we're working on it. Wait a few hours and try again."