Forum Discussion

riverives's avatar
riverives
Newcomer
1 hour ago

Can’t receive verification codes from ea.

I’m wanting to change my EA ID because it shows on apex. They ask to send a verification code to my email due to 2 factor authentication. But i never get an email with a code. It’s been 2 whole days since i pressed “ send code “

I still have yet to get one.

Anyone have a fix?

7 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey riverives​,

    I don't suppose the email is being routed to your spam or trash folders? Sometimes in cases like this that's what's happening.

    If not, do you have multiple email addresses? If so, it might be worth checking those, just in case your emails are being routed somewhere else completely.

  • and no, they aren’t in my spam, nor is their email restricted. The emails simply just won’t go through. I emailed them myself and didn’t get anything back.

  • riverives's avatar
    riverives
    Newcomer
    1 hour ago

    it isn’t unfortunately. I’ve checked both emails and i’m not getting anything.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    riverives​,

    Hmm, if you've reached out via email and still not gotten anything at all back, that's definitely odd.

    Could you try reaching out again, but via an incognito tab and without signing in? Sometimes there can be issues regarding cases, but reaching out as a guest might circumvent those.

  • riverives's avatar
    riverives
    Newcomer
    1 hour ago

    i can try this, i doubt it will work though. It doesn’t have anything to do with 2FA apparently because mine isn’t even enabled.

    I press change name and it says “verify identity” and proceeds to ask if they can send a code. This is what i’m stuck on, no code is sent to me.

  • riverives's avatar
    riverives
    Newcomer
    1 hour ago

    it names the correct email that the code should be sent to, but still doesn’t send one.

  • touhotin's avatar
    touhotin
    Newcomer
    32 minutes ago

    I have same situation, cant create account to my child....

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