Forum Discussion

Ssunbiki's avatar
Ssunbiki
New Novice
7 months ago
Solved

I can't link my account with my phone

I have tried many times that linking my account with my phone. But I failed. I don't know why.

account info
  • EA_Poppy's avatar
    EA_Poppy
    7 months ago

    Hello Ssunbiki​,

    Have you checked that there are no spaces before and/or after the number? It looks in the screenshot like there might be a space before the number, which would then result in the code not being accepted.

    Also, make sure to use the code immediately after you receive it. 

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hello Ssunbiki​,

    Have you checked that there are no spaces before and/or after the number? It looks in the screenshot like there might be a space before the number, which would then result in the code not being accepted.

    Also, make sure to use the code immediately after you receive it. 

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