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Wolfishdasha97's avatar
Wolfishdasha97
Newcomer
2 months ago
Solved

I have lost access to my email address and need help changing it.

Hi there, I have had my EA account for 15 years. It was linked to my account which was a Grandfathered google workspace account, basically a family business run by my father. With his passing we los...
account info
  • EA_Pythia's avatar
    EA_Pythia
    2 months ago

    Hello Wolfishdasha97​,

    please try using the live chat when contacting support - if you open a case over e-mail with an account that is connected to an inaccessible e-mail, then the answers will be sent to that e-mail and after a while, the case will be marked as resolved.

    By contacting support through the live chat option, you will be connected to an employee that will hopefully be able to help you switch to the correct e-mail. 

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
2 months ago

Hello Wolfishdasha97​,

please try using the live chat when contacting support - if you open a case over e-mail with an account that is connected to an inaccessible e-mail, then the answers will be sent to that e-mail and after a while, the case will be marked as resolved.

By contacting support through the live chat option, you will be connected to an employee that will hopefully be able to help you switch to the correct e-mail. 

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