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bchu5gu987ed's avatar
bchu5gu987ed
Rising Newcomer
2 days ago
Solved

I lost access to my Gmail made a case about it and got my account deactivated

I lost access to my Gmail account, mind you this ea account was made on a PlayStation account and the email never got verified. Therefore I could only access my account through my PlayStation. I made a case stating the situation and now I can’t sign into my EA account at all. Not even through my PlayStation. I get the same error message that deactivated or banned accounts get.

  • Hi there, 

    I'm really sorry to hear about that. Please note that we're unable to assist with account-related issues here in the EA Forums, but we can try to point you in the right direction. If you're unable to access the account, please try the steps in this article: 

    https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ 

    If you can't recover the account after following these steps, please scroll down to the bottom of that page and click on "Contact Us" to get in touch with an EA advisor who will be able to assist you further. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there, 

    I'm really sorry to hear about that. Please note that we're unable to assist with account-related issues here in the EA Forums, but we can try to point you in the right direction. If you're unable to access the account, please try the steps in this article: 

    https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ 

    If you can't recover the account after following these steps, please scroll down to the bottom of that page and click on "Contact Us" to get in touch with an EA advisor who will be able to assist you further. 

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