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Hordsak's avatar
Hordsak
Rising Newcomer
19 days ago
Solved

I need support to unlink an old Xbox account from my EA Account.

Hi,

I have an old Xbox account that I no longer have access to linked to my EA App.  I'd like to get this unlinked / deactivated so I can link it to my current Xbox account.  I've opened a ticket with support, but it's not been actioned for literal months.  I'm reaching out here.  Further information can be found in Case #202804249.

Thanks! 

account linking
  • EA_Pythia's avatar
    EA_Pythia
    18 days ago

    Hello Hordsak​,

    you can only link one platform account of a kind to an EA account in the lifetime of that EA account. You can try contacting EA Support again, maybe per live chat instead of e-mail, and explain your situation there, so that they might maybe make an exception and link the account manually.

    We don't have access to account information here and can therefore not help with this kind of problem. 

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hello Hordsak​,

    you can only link one platform account of a kind to an EA account in the lifetime of that EA account. You can try contacting EA Support again, maybe per live chat instead of e-mail, and explain your situation there, so that they might maybe make an exception and link the account manually.

    We don't have access to account information here and can therefore not help with this kind of problem. 

  • Hordsak's avatar
    Hordsak
    Rising Newcomer
    18 days ago

    Hi EA_Pythia,

    I've contacted support 4 times (via live chat) and they've been unable to help.  I've requested updates multiple times, but I've been told to stop doing this as it puts the ticket at the back of the que.  I really need some assistance here.  

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    13 days ago

    We don't have access to account information here - only support can help with things like this. If they ask you to not request updates, that sounds like they're working on it or something. If a case is open and ongoing, please don't open a new case as this, as the advisors already said, will push the case to the back of the queue again.

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