Hello! I'm here to help you find information and answer any questions you may have. How can I assist you today?
We're connecting you to an agent. Your estimated wait time is 1 minute. • 11:25 AM
R
Riya joined • 11:25 AM
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hi friend, I need help with changing my email address
Read • 11:25 AM
R
Thank you for contacting EA HELP. My name is Riya.
May I start with your first name, please?
Riya • 11:26 AM
my name is Dan, thank you
Read • 11:27 AM
R
Hey , nice to meet you. I hope you are well. May I know your issue to assist you better?
Riya • 11:27 AM
I just need help with changing the account email address
Read • 11:34 AM
♥️
Read • 11:34 AM
R
No worries! I will help you with your issue after checking my resources.
Riya • 11:34 AM
thank you
Read • 11:34 AM
R
May I know the email registered with your EA account?
which is inaccessible
Riya • 11:34 AM
i think is [edit: email address removed], and it's accessible no problem
Read • 11:37 AM
R
OKay why do you want to change the email if you have access?
Riya • 11:38 AM
it says(We can't complete your request. Your email address could be invalid or you may have recently updated it.) so i thought i need a agent to help me change it manually
Read • 11:42 AM
Okay
R
May I know the email registered with your EA account?
which you want to update
Riya • 11:42 AM
thank you! it is: [edit: email address removed]
Read • 11:43 AM
R
which you want to update instead from which email?
Riya • 11:44 AM
I want to update to [edit: email address removed]
Read • 11:45 AM
R
May I know the email registered with your EA account?
Riya • 11:45 AM
it is [edit: email address removed]
Read • 11:47 AM
R
Okay from this email [edit: email address removed] you want to update this email [edit: email address removed] right?
Riya • 11:48 AM
yes
Read • 11:49 AM
R
May i know your creation email please ?
Riya • 11:50 AM
wasn't it [edit: email address removed]?
Read • 11:51 AM
No
R
May i know your all possible emails please '
Riya • 11:53 AM
is it [edit: email address removed]?
Read • 11:54 AM
R
Do you have access of this [edit: email address removed]
Riya • 11:55 AM
yes is this the creation email?
Read • 11:57 AM
R
I have sent a verification code on the email in order to verify the account. Please share the code.
Riya • 11:58 AM
887012
Read • 11:59 AM
R
Just a moment please
Riya • 11:59 AM
ok
Read • 12:00 PM
Great! Now its time to do my favorite step which is to remove the hacker from your account. To make sure the hacker no longer has access to your account, I'm going to temporarily disable it to remove them out. Once we've re-secured your account, I'll reactivate it. Sounds good ?
R
Thank you! Let's reset your password now. I'll send you an email so you can do that. Let me know when you're done setting up a new one.
Riya • 12:05 PM
what do you mean what hacker? my account was not hacked.
Read • 12:06 PM
R
Yes
Riya • 12:06 PM
I just want to change my email thats all
Read • 12:06 PM
R
Now your account this secure with this email [edit: email address removed]
Riya • 12:07 PM
you changed it to a wrong one, I told you to update it to [edit: email address removed]
Read • 12:09 PM
R
I can understand but in the case of hack we are unable to update the another email we can only able to update the main email only
Riya • 12:10 PM
first my account was never hacked, and second I've never told you to change the email to this one
what are you doing?
Read • 12:11 PM
R
As i have seen the suspicious login on your account in this case i have to secure your account first without securing your account we are unable to make changes
Riya • 12:13 PM
you messed it and now you are making things up
Read • 12:15 PM
R
I have just secure your account.
Riya • 12:16 PM
I don't need you to secure it, you changed it to an email address i don't want withou my permission, you literally hacked my account
Read • 12:17 PM
We are unable to make changes without securing your account
R
I would just request you to please change password
Riya • 12:19 PM
all I need is to change the email to the proper one, not anything else
Read • 12:20 PM
We are unable to put the another on hacked account?
R
We are unable to put the another on hacked account*
Riya • 12:21 PM
I have verified the all the codes you sent including the one from the creation email, and told you my account is not hacked and you still saying this?
Read • 12:23 PM
As i can see it from my side that your account is hacked but now it is secure
R
You just need to change the password and try to login
Riya • 12:24 PM
so? can you now update the email since it's secure?
Read • 12:24 PM
R
You just need to change the password and try to login
after resetting the password
Riya • 12:24 PM
ok
it's reset
Read • 12:30 PM
Great! I would like to recommend you few steps which can keep your account more secure:-
Update the password on your email account.
Reset your password on any linked first-party platforms.
Run an antivirus check you play on PC.
Enable TFA on your account. If you want to set it up then you can find the steps below to enable it.
How to enable two-factor authentication on your EA Account
help.ea.com
R
Please try to log in now and let me know once you are able to log in. Do let me know. And launch your game and check for any content that's missing in your account.
Riya • 12:30 PM
no need, I just need you to update the email address now
Read • 12:37 PM
As i have told you that we are unable to update another email on the main email
R
You can also update the email on your own after 30 days
Riya • 12:40 PM
you said you'll be able to update it after resetting the password now you telling me this?
you think this job is for pranking?
Read • 12:43 PM
you lied to me over and over again, wasted all my time and even did things to my account without my permission, why ea let you have this job?
im done talking to you, i'll report this to the forums
Read • 12:46 PM
