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Hello ddd222ddd,
This can only be resolved by EA support, they have the necessary tools to assist you. The best thing you can do is to start a new chat and explain your situation in detail to the support agent.
Sometimes it can take some time before they get back to your case.
- sctci8sqxlnp17 days agoSeasoned Newcomer
Sometimes they solve problems very quickly, but sometimes even after days have passed, they don't even notice. This happened to me.
I can't write to support, they disabled this feature for me.
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