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jaseaharris23's avatar
13 hours ago

Im in but Im locked out

I am able to log into my old ea account with xbox account link but i dont have access to this email anymore it no longer exists and i cant recover my account i need help getting my account information transfered over to my new account

3 Replies

  • Hi there,

    If you no longer have access to the email address associated with your account, please reach out to our support team using the "Contact Us" button at the bottom of the EA Help page.

    To help verify ownership of the account, please have the following information ready:

    • the original email address on your EA Account
    • any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
    • any invoice numbers from games you’ve bought through an EA platform, like the EA app.

    Having this information available can help make the recovery process smoother. Thank you.

  • jaseaharris23's avatar
    jaseaharris23
    Newcomer
    12 hours ago

    and whenever i try to do two factor authentication or set up a secondary email it tries to send an email to the email that doesnt exist to verify i am who i say i am

     

  • i have tried to recover the account and they said that the email no longer exists with the provider 

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