Forum Discussion

TalkedAmoeba768's avatar
17 hours ago
Solved

How to delete an account I no longer have access to

Around 10 years ago I created an ea account with my email at the time. I then finished the game I wanted to play with this account and haven't used my ea account is like at least 5 years I believe. I no longer have access to this email as it has been deleted, meaning I cannot log into the account to unlink it from my xbox account.

Seeing as I completed the game, I want to start over so I created a new ea account today with my email that I have used for the last few years.

How can I delete/unlink my old account that I no longer have access to, from my xbox, to now link up my new account to this xbox?

  • Hey TalkedAmoeba768​ sorry to see that you are having issues.

    Have you spoken with your email provider to see if it is possible to retrieve your account?

    Having access to it would be the fastest way to fix the issue.

    If not, then you can check out the account deletion process here

    It has all the info you need to delete an account but be warned, you may need to have to try and regain access to your email account in order to assist in verifying your account ownership.

    Darko

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey TalkedAmoeba768​ sorry to see that you are having issues.

    Have you spoken with your email provider to see if it is possible to retrieve your account?

    Having access to it would be the fastest way to fix the issue.

    If not, then you can check out the account deletion process here

    It has all the info you need to delete an account but be warned, you may need to have to try and regain access to your email account in order to assist in verifying your account ownership.

    Darko

  • Hi EA_Darko​ 

    I have all the information you could possibly need to access my account. Email, password, ID etc. 

    I just cannot get the email back so, I can't access the verification code that it sends me to log in.

    Would it be possible for the ea support team to remotely access my account and delete it? Seeing as I have all the information to log onto it, proving it is my account.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    You would need to follow the info in the account deletion article I linked TalkedAmoeba768​.

    We cannot really assist with anything account-related here on the forums.

    Darko

  • EA_Darko​ but the account deletion article you linked doesn't tell me anything to do with my issue...

    I'm just going to email the support I guess

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    The only way to delete an account is by following the info in the help article TalkedAmoeba768​.

    There is no other way to do it and in your case, without access to the original email you may find yourself unable to delete the account.

    Darko

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 1 minute ago
4,904 Posts