Im locked out of my email and I need a refund!

Hey Ramboxzx​,

If you aren't able to access the email address associated with the EA account you purchased those packs under, you'll need to reach out to our live support team so they can help update those account details.

Usually, the steps on this page would walk you through updating that information, but without access to the email, it'd be best to use the Contact Us option at the bottom of the page. An advisor will need to verify your account ownership and should be able to work with you to update things from there. 

Afterward, based on your eligibility, you can request a refund by following these steps or by contacting live support again for assistance. 

Let us know how it goes, thanks! 

That does not work. The "Contact Us" options throws you into a very annoying AI cycle that never actually leads you to a human rep. It asks you questions and then just redirects you to the log-in page where I am stuck in the same issue. I can't access the email to get the code. There is literally no way to get ahold of a human for help. I've been stuck in this loop for an hour trying different phrases in the "help" chat to get to a person and it just redirects to the same useless nothing everytime. 

I am completely locked out of ALL of my games because of this. I had to create this account just to be able to try to find help. 

selfdeprekate8​ If you're facing pushback from the NextStep bot, please try using this web form instead.

Since you mentioned not having access to the associated email address, you'll need to choose the 'Continue as guest' option to bypass the sign-in page. Once that form is submitted, you should be redirected to a self-service page with the option to speak with an advisor. Thanks!