I'm losing my account because my email has been hacked
I have had my EA account since 2014. I own multiple Sims games including a large Sims 4 collection. However I am also much to my detriment quite private, so I never linked any accounts with my EA, never added phone number and left it connected to an old email I used specifically for this account. All my invoices are there, everything.
That email account is now gone. I can't recover it. I don't even know how it happened. But that puts me in a predicament. I'm still logged in my EA account for now, but once it kicks me out, I lose everything. I went to live chat, I even made a purchase directly before my sixth attempt, gave them the email and the details of this purchase. I made sure it included the whole official name as The Sims™ 4 Desert Luxe Kit (with the tm in it), gave them last 4 digits of my credit card I used for it. Only to be told that they cannot verify my account, but to "not lose hope because I am close".
Well, I'm losing hope. Because I don't know what else to do. I have minimum details on my account and the stuff I do have there is all locked behind verification code to be sent to the email address I can no longer access. My own privateness put me in this mess, which I understand, but reading over and over the same message from the agents on live chat is not helpful. I invested a lot of money into this account, what can I possibly do make sure I don't lose it forever?
As I wrote this, I ended up getting help from my old email platform and was able to recover access enough to make necessary changes. Crisis averted, but if anyone else is like me, feel free to use this post as a warning on where it could go wrong.
