Is there any way to contact EA support that isn't bot-based?

Hello qatera3​,

if you made a live chat, then you will have talked to a member of the support team, not a bot. Unfortunately, if the information you give them doesn't match those on the account, there's nothing that these employees can do, as the info has to match 100% for security reasons. You can try using different information and contact them again to try, but if the data doesn't match, neither support, nor we in the forum, can help.