Legacy Account Recovery Issue (12-year-old account) - Retail CD-Key available
Hello,
I am trying to recover my old EA Account (EA ID: michalek29), which was created about 12 years ago on the legacy Origin platform when I was just a child. Unfortunately, I no longer have access to the old email address used at creation, and I don't even remember which email address it was. I have contacted Live Chat 6 times, but standard verification fails because security rules and required data back then were completely different from today's protocols. I am the original owner and I have the original physical retail game box with the CD-Key activated on this account, ready to provide a verification photo (with Case ID and date). Could a Community Manager please help me escalate this issue to the Account Security team for a manual review?
Previous Case IDs:
251908533
251977783
251923880
Thank you.
Sorry to see that you have been having issues michaleeek29.
We on the forums are not able to assist with any account issues like this nor can we escalate it. Our live support team are the ones who review all account issues like this and need to verify your account ownership with you.
If the information that you provide does not meet that which is required for verification, then our team would not be able to make any changes to an account or grant you access.
I know it is not what you want to hear, but the best thing I can suggest is to gather as much additional info as possible and speak with our live support team again
If you explain the situation and what you have and do not have access to then they will be able to advise you further.
Darko
