Lets talk how EA refuses to help anyone!
EA Help is a joke. All they do is make you wait, then tell you to post on the forums. There seems to be no real way to get support for actual issues. worst customer service i have ever received.
I took a long break from Apex Legends, over two years. I came back about six weeks ago and received the Comeback Pass since I had missed more than two seasons. I found it fun and was making progress through the challenges. As an average player, I often get placed in the hardest lobbies, so the Comeback Pass gave me something enjoyable to work on in matches that are otherwise frustrating. That is a another issue, it puts me in pred lobbies over and over, that player distribution chart, i am pinned to the right side every round. I am an average player and never played rank besides a couple matches till this season. That helped, people are more on my level in ranked but matches take a long time to load players.
I contacted EA Help once about an issue and the case status said it was waiting for a player response. When I clicked to resume the case, I ended up in chat support. After a 46-minute wait, a rep joined the chat. I explained the issue, and they didn’t know what the Comeback Pass was. They thought I meant the Battle Pass. There were long delays between their replies, like 5 to 10 minutes each. I responded two minutes after their message, explained what the Comeback Pass was, and just as I hit enter, they ended the chat. I had only four minutes to respond.
I got back in line and eventually spoke to another rep. Again, I had to explain what the Comeback Pass was. They claimed to be a player and said they knew what I meant, but clearly didn’t. It makes no sense that someone on the Apex Legends support team wouldn’t know what the Comeback Pass is.
Now in that 2nd chat I received a message from EA warning me that if I’m trying to cheat them out of Apex Coins or a Battle Pass, my account could be suspended or banned. That’s completely out of line. The Comeback Pass is free content provided to returning players who’ve missed two or more seasons. I never asked for anything that costs money. I had already made it about halfway through the challenges when one day it just disappeared. I was playing the night before and planned to get one more game in before work the next morning, and it was just gone.
EA help will not help!!!