Lets talk how EA refuses to help anyone!
EA Help is a joke. All they do is make you wait, then tell you to post on the forums. There seems to be no real way to get support for actual issues. worst customer service i have ever received. I ...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHOW CAN I GET HELP WITH THIS?????
That would be through a bug report, which we pass along to the game team. From there, they'll try to reproduce the issue with the information provided, see what may have caused it, and work to create a fix for that situation moving forward. You don't need to make an additional post in this case; the information regarding your Comeback Pass has been sent up to the relevant team.
Unfortunately, this is not a situation where simply posting somewhere will find the right person to "fix" this immediately. We are not able to grant a Comeback Pass to an account. I understand that's what you're looking for, but what we're able to do in this case is capture the bug report and pass that along for investigation.
Thanks for the additional details about a potential sync issue. It sounds like they may already be aware from what you've mentioned, but I'm happy to pass that along to make sure the team has as much info as possible as they look into the situation.
I did that before i even reached out but no one replied to my bug report still to this date. That was not great to hear but still 1000x better than what the reps said, they could have said that and i would have known it would be looked it. Unless your just giving me the run around too and forgive me for saying that, i have had 4hours of help and got none so my hope is null at the moment and a bit ticked off. They told me to post in the forum and maybe someone will reply and other told me to go to twitter. All they needed to say was what you said. Post in the bug forum and a team will look at it. No one every said anyone would even look at it. Not even a single mention of possible help. But instead comments like "Just Maybe you will get a response" .
If they are aware they are not doing a thing, tons of posts since last season but that is dev 101, simple issue and most likely. BS to that they cant recover it, the progress saves and loads in next time i go on, well did till it was gone. So that data should be on an old save and is most likely saved in the same way a battle pass is. Not like they would write up code to save it another way. Be a waste of Meta-Data!!
But push comes to shove, EA help was completely useless, rude, did not know what a comeback pass was and threatened to take my account if i am lying, took a lot of my time, gave me no assurance it was even going to get looked at and that does not do EA any favors either. Long wait times to get into chat but if they just make it simple, be straightforward and mention what you said the conversations be short and you wont have mad players. But instead they leave us with doubt. Fingers crossed someone looks at it but still lost all my progress.
🕵️ hmmmm........
