Linking new account to old account

Hey Jamima_Nesbit​,

if you've already linked an Xbox to your EA account in the past, you won't be able to link a new one. If you look at our account unlinking article:

When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.