Forum Discussion

cmsgyhvrrme6's avatar
cmsgyhvrrme6
Rising Newcomer
21 days ago

Locked out of Steam-linked EA account. Change old email. EA won't Help!!!

I can't login. I buy my EA games on Steam, and I can launch and play them with my friends, because it is auto-logged in by Steam into the EA app, but how come I can't get help regaining access so that I can update my email and password. I have my receipts and everything. EA support never helps me, I been asking for the last 5 years, and have had to stop playing and recommending EA games to others because of this problem. I have to tell my friends, sorry we can't play any EA games, because this on-going problem the support will never help me fix. I will not be buying anymore EA game until I can login to my EA account again because they all make me use the EA launcher app that I can't get help logging into. 

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hey there, 

    Just following up on this - did you manage to reach out to EA Help and get the assistance that you needed?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hello there, 

    I'm sorry to hear about your experience. Unfortunately, we're unable to assist with account-related issues here in the EA Forums. If you're locked out of your account and need assistance regaining access, only EA Help can assist with that. When you're contacting them, are you unable to pass the account verification process? What exactly is happening? 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,514 PostsLatest Activity: 30 minutes ago