Forum Discussion

EzDaMan's avatar
EzDaMan
Rising Novice
4 months ago

Main EA account got hacked, EA help is terrible and doesn't work

I've tried SO MANY times to get EA help to work, and i came to one of two conclusions: EA doesn't have any customer service workers They're too lazy to fix EA Help I came to this conclusion beca...
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there, 

I'm really sorry to hear that you've been having problems recovering your EA account and contacting EA Help Support. You can try to recover your EA account by following the steps in this article: What to do if your EA Account has been hacked. If you're unable to recover the account by following these steps, then you will need to try contacting EA Help Support once again. In case you're still unable to contact EA Help, please let us know which product and topic your selecting when trying to create a help ticket. 

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    4 months ago

    I'm still unable to contact EA Help support. The product I'm selecting is EA Account, and the topic is "I need help with my hacked account."

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      4 months ago

      What options does it give you when you select that? If the chat option isn't appearing, please try selecting "I want to update my EA Account information".

      • EzDaMan's avatar
        EzDaMan
        Rising Novice
        4 months ago

        Believe me when I say I selected every topic, and there's no chat option for any of them.

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