Forum Discussion

EzDaMan's avatar
EzDaMan
Rising Novice
4 months ago

Main EA account got hacked, EA help is terrible and doesn't work

I've tried SO MANY times to get EA help to work, and i came to one of two conclusions: EA doesn't have any customer service workers They're too lazy to fix EA Help I came to this conclusion beca...
ea help
EzDaMan's avatar
EzDaMan
Rising Novice
4 months ago

I'm still unable to contact EA Help support. The product I'm selecting is EA Account, and the topic is "I need help with my hacked account."

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

What options does it give you when you select that? If the chat option isn't appearing, please try selecting "I want to update my EA Account information".

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    4 months ago

    Believe me when I say I selected every topic, and there's no chat option for any of them.

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      4 months ago

      If you're not getting the chat option when selecting the topics mentioned, please try going through the contact flow while logged out from the website, and make sure there are no ad or pop-up blockers enabled on your browser.

  • EzDaMan's avatar
    EzDaMan
    Rising Novice
    4 months ago

    There's only a chat option when I'm not logged into my account, very weird.

    • EzDaMan's avatar
      EzDaMan
      Rising Novice
      4 months ago

      Even when I select the chat option, THEY DON'T RESPOND! SERIOUSLY, HOW BROKEN IS THE CHAT OPTION!?

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