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Snotfactor's avatar
Snotfactor
Rising Rookie
4 months ago
Solved

MANY PROBLEMS-CANNOT GET MY PURCHASES BACK

  1. Yesterday EA worked perfectly.
  2. Today EA told me I do not have an account
  3. I havce 3 accounts - 2 non used ones - so logged into them ok 
  4. 4.Several times tried logging into my normal account which has all my purchases on it - EA claims I do not have an account under that email address
  5. So created new account with that main email address - guess what? - no purchases listed.
  6. Tried to find out how to delete this newly created account - guess what? Can't find and way to contact EA to have it deleted.
  7. So how do I get my purchases back? EA help is completely useless, waste of time. So what can be done?
  8. Would be great is someone from   EA actually contacted me........
  9. 3
account info
login issue

2 Replies

  • y6e7gf6uo10j's avatar
    y6e7gf6uo10j
    Newcomer
    18 hours ago

    Hello EA Support,

     

    I purchased two offers in FC Mobile through Google Play two days ago. The payments were deducted, but I haven't received any FC Points from either purchase.

     

    Please check both transactions and help me receive the missing FC Points or resolve the issue.

     

    I can provide both Google Play receipts as proof of purchase.

     

    Thank you.

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